29. Everything in our bakery comes in frozen, even the few things we actually do bake in store come in as frozen dough first.
People who have been ordering cakes or buying the Italian bread for years will sometimes decide to stop buying them when they find this out.
Did they think the 3 people they see in the department baked the 3,000 products we stock on the shelves from scratch every day? Do they think there is an army of minimum wage workers hidden in the back lovingly kneading breads and whispering encouragements to cake batter as it goes into the oven?
